If your Company starts to use Magneto mystery shopping programs, there are different benefits that you and your company will enjoy, including:
- Retain more current customers
- Attract new customers
- Know what actually happens when customers call, click or visit you
- Improve customer service levels and sales skills
- Monitor employee compliance with training programs, processes
- Measure effectiveness of training initiatives
- Reward your people for exceptional performance
- Evaluate your competition
- Maximize training dollars by pinpointing training needs
- Increase sales by measuring and increasing add-on sales invitations
- Validate safety and security measures are being followed
- Identify best practices and apply company wide
- Know specifically who needs of additional coaching and education for improvement
- Improve credibility and save money by outsourcing
- Increase focus and accuracy of evaluations by outsourcing
If you feel that the above is what you need for your Company, please do not hesitate to comment, thank you in advance.